Refund policy

Return & Refund Policy

At TSK — The Signature Kingdom, every fragrance is prepared and presented with care. If you need to return an eligible item, we’re here to assist.

7-Day Return Policy

You may request a return within 7 calendar days of receiving your order.

To be eligible for a return, the product must be unused, unopened, and in its original sealed packaging, with the product and packaging in their original condition.

For hygiene and product-integrity reasons, fragrances that have been opened, sprayed, used, or otherwise tampered with cannot be returned due to a change of mind or fragrance preference.

Damaged, Defective or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, leaking, defective, or you receive an incorrect product, contact us within 48 hours of delivery with your order number and clear photos or video of the item and packaging.

Once verified, TSK will arrange an appropriate replacement or refund. Return shipping costs for verified damaged, defective, or incorrect orders will be covered by TSK.

Discovery Collection

The Discovery Collection may be returned within 7 days only if it remains unopened, unused, and in its original sealed condition. Once opened or any fragrance has been tested or used, the Discovery Collection is non-returnable.

Return Shipping

For eligible change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a trackable delivery service. Please do not return an item without first contacting us and receiving return instructions.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds for prepaid orders will be issued to the original payment method where possible. For Cash on Delivery orders, approved refunds may be processed through bank transfer or an available digital payment method after the required refund details are provided.

Please allow 5–7 business days after approval for the refund to be processed. Processing times may vary depending on your bank or payment provider.

Exchanges

Exchanges are offered for verified damaged, defective, or incorrect items reported within 48 hours of delivery, subject to product availability.

How to Request a Return

Contact us through our website with your order number and reason for the return. Our team will review your request and, if eligible, provide return instructions.

Returns sent without prior approval may not be accepted.

This policy does not limit any rights available to customers under applicable consumer protection law.